Oh no! If your app is crashing frequently, please refer to the steps below!
For iOS:
Please try deleting the app completely from your mobile device, restarting your phone, and try re-installing the app!
For Android:
We’re going to try clearing the cache for Google Play Store:
- Go to Settings.
- Tap on Applications.
- Scroll down and select Google Play Store.
- Select Clear Data.
- Now select Clear Cache.
After you follow these steps, please try deleting the app, restarting your device, and re-installing the app.
If this didn’t help solve the problem, let’s try re-authenticating your Google account details on your Android device:
- Go to Settings.
- Tap on Accounts.
- Select Google where you can see your current Google account
- Select your account and Remove your Account
- Then add back your Google account
- Restart your device, re-install Manta, and try again.
Please also go to Settings > Apps and ensure that Google Play, Google Play Services, and Google Framework all have permissions turned on!
If the problem persists, please send us the following information! We will get back to you with a solution as soon as possible 🙂
- A screen recording of the issue at hand
- Since when were you experiencing this problem?
- Is the problem continuing every time you go into Manta? If not, how often does it happen?
- Your phone device type
- Your phone device software version (android version (OS version))
- Manta app version