Our dearest subscribers,
Your enormous support and love have been the driving force behind Manta’s growth, paving the way for it to become one of the leading content platforms today. We deeply value each and every one of you, and we are immensely grateful for the enthusiasm and dedication you’ve shown for us.
With the recent introduction of the Gem system to comics, we understand there has been frustration and confusion with our existing subscribers. We value transparency and open communication, and we regret any misunderstandings that have occurred due to insufficient explanation of these changes.
To reaffirm our commitment to you, we want to provide a clear overview of the reasons behind these updates and directly address concerns you may have.
1. GEM System Applied to Comics
As a content platform with a mission to offer captivating stories, we’ve worked diligently to create, license, and provide a diverse range of titles. We have established in-house studios to produce original stories, collaborate with proven IPs, and partnered with third-party creators to expand our offerings.
However, not all content can be included in our subscription model due to industry constraints. During the licensing process, we have found it increasingly challenging to secure new contracts and to renew existing ones under the subscription model, as creators and publishers tend to favor the pay-per-episode model. Given our goal to continually expand and diversify the content available to you, we applied the Gem system as a solution to these challenges. While you may see certain titles offered as 💎 ONLY(Gem ONLY), please be assured that we are working tirelessly to bring new and captivating titles into the subscription library.
2. Titles Moved from Subscription to Gem ONLY
As you may have noticed, some titles that were previously available under the subscription model are now Gem ONLY. These titles were initially set to leave Manta due to the expiration of their contracts. To ensure our readers could continue enjoying these stories, we actively negotiated with the creators and publishers to retain their works on Manta, and the only feasible solution was to include them in the pay-per-episode model. This decision was not made lightly. We fully understand the value of the subscription model and share your commitment to keeping as many titles as possible within it.
Rest assured that titles produced by our in-house studios, and our flagship titles including <Under the Oak Tree>, will remain in the subscription library. We will continue to negotiate for more titles to be included under subscription whenever possible.
3. Why No Advance Notice Was Given
At Manta, we always strive to prioritize transparency and open communication with our users. However, we understand the frustration caused by the recent update and acknowledge that we did not fully meet your expectations in this instance.
Due to industry constraints, we had to make decisions that would minimize potential impact on the subscription library and protect the overall value of our subscription model. We want to emphasize that the Gem ONLY titles were introduced to expand our catalog with high-quality content, all while ensuring our primary focus remains on delivering value through our subscription service. While there are times when transparency is limited by external factors, we will continue to prioritize clear communication whenever possible and keep you informed about future updates.
We understand that providing explanations alone may not be enough, so we want to share what we’ve been planning to enhance the experience for our loyal subscribers. At the same time, we have looked into the feedback and have promptly applied changes based on your suggestions to improve our service.
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Minimizing Gem ONLY Title Visibility
We’ve heard your feedback about the high visibility of Gem ONLY titles. As a result, we are making adjustments to the platform to ensure subscribers can
easily access the content they wish to enjoy in the subscription library without feeling overwhelmed by Gem ONLY options. -
Maintaining the Value of the Subscription Library
We remain committed to the subscription model and its value to our users. All Manta-produced titles and many beloved series including <Under the Oak Tree> and plenty more will stay within the subscription. We will continue to prioritize adding high-quality titles to the subscription library, and we will notify you in advance of any changes to the availability of specific titles due to contractual requirements.
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Offering More Opportunities to Earn Gems
We believe Gems could play a role in your Manta experience in addition to your subscription, and we want to assure you that we are committed to offering Gems rewards exclusively for our subscribers. There will be promotional opportunities and giveaways for Gems, giving you better access to Gem ONLY titles and helping you to explore even more content on Manta.
We acknowledge that there is still work to be done, and we are committed to earning back your trust by delivering a better service and a wider selection of content. Your feedback is always welcome as we strive to improve and grow.
Thank you for taking the time to read this letter. Should you have any further questions, feel free to reach out to us—we are always here to listen.
Sincerely yours,
Manta