Cancel subscription - Web

If you’d like to cancel your subscription, you can follow the steps below. Please keep in mind that signing out of your account or deleting the Manta app from your mobile device does not cancel your subscription.

Additionally, even if you cancel your subscription before your renewal date, you will still have access to Manta until your subscription cycle ends.

• If you’d like to switch or upgrade your plan, please refer to our Help Center article “How do I switch to another subscription plan?”
• **Please keep in mind that if you subscribed on the web, you must cancel your subscription on the Manta web, not the app!

For subscription through PayPal

1. Log in to the Manta Web.
2. Click on the profile icon in the top right corner of the page.
3. Click on the gray box showing your Manta subscription plan (ex: Standard 1 Month).
4. Click on the “Manage subscription" button.
5. Click on the "Cancel subscription" button at the bottom of the page.
6. Click on the purple "Cancel subscription" button that pops up if you’re sure you want to cancel!
7. You’re all set! Click on the purple "Close" button to finish the cancellation process.

For subscription through Stripe

Once again, if you subscribed on the web, you must cancel your subscription on the web, not the app!

** Please note that Day Subscription tickets cannot be canceled nor refunded once they have been activated!

1. Log in to the Manta Web
2. Click on the profile icon in the top right corner of the page
3. Click on the "Manta Standard 1 Month" banner
4. Click on the purple “Manage" button
5. Click on the "Cancel subscription" button
6. Click on the purple "Cancel subscription" button that pops up if you’re sure you want to cancel!
7. After choosing to cancel the subscription, a pop up will appear asking for the reason for cancellation (answerable by multiple choice)
8. Click Continue to cancel.
9. Not canceled yet! Finish on Stripe!
10. Click "Go to Stripe"
11. In the Stripe subscription management page”, select "Cancel Subscription"
12. Confirm cancellation.
13. You will receive a receipt from Stripe regarding your subscription being successfully canceled.

You may refer to the pictures below.

If you can't seem to cancel your subscription with the methods listed above, you will need to cancel your subscription with your billing company.

Let us know why you’re leaving through the feedback so we can improve in the future!

Just to let you know, you can restart your subscription anytime. We'll always be here.